PSG :: Professional Services

Services

1. Technology implementations
2. Application Integrations
3. Forms Development, Workflow & Programming
4. Technical Support
5. Training
6. Document Processing Service Bureau
7. Specification Writing
8. Implementation Reviews
9. Activity Reporting
10. Project Management
11. ROI Analysis

Project Methodology

Applying our project methodology ensures an effective, smooth implementation ensuring the project is completed on time and on budget - without surprises - enabling your business to reduce your IT and administrative costs and respond quickly to changed market opportunities.

We'll develop a Statement of Work for every project outlining our obligations, definition of service and your user acceptance tests - so you're always in control. Contact your Account Executive to discuss your next project for a no cost Discovery meeting or email us at info@connectis.ca.

1. Discovery
2. Estimate
3. Proposal / Quote
4. Development Requirements Definition Documenting (optional)
5. Project Planning, Statement of Work & PSA, Pre-Install Checklist
6. Deployment, Integrations & Training
7. Review & Assessment

Document Service Bureau

Document out-sourcing services are ideal for organizations with occassional, seasonal or one-off document processing project needs.  If you can't justify staffing up or purchasing costly production scanners, per page capture software and the required ongoing annual software maintenance agreements - engage Connectis PSG for your next project at a lower up-front fee - we'll run the job for you - on time and within budget. Click to learn about our out-sourcing services.

Education & Training

Maximize the value of your investment in your software product purchases by taking training courses from Connectis Group. Instructor led courses covering installation, maintenance and administration on the full capabilities of your software. Training can be provided in our training facility at Connectis or at your site, with customer courseware and practical labs that will ensure your staff are well prepared to Administer their systems.  We have BootCamp training for RightFax and TeleForm.

Have You Done Your Homework?

You're choosing a business automation solution after carefully evaluating vendor offerings - the tedious homework phase is finally complete - or is it? Did your homework actually take you beyond a detailed product or service analysis, to the point of being sure that the solution meets your specific business requirements? A business requirements analysis should include three steps:

1. Detailed documentation of the current process to be automated
2. Review of the process documentation with the staff who do the work every day
3. Request for input from the staff on what they would like to see in an automation solution

While most people do a good job obtaining user input, unfortunately it is all too easy to forget that basic first step, without which the requirements analysis could easily be suspect. If you've not stepped back to document every task in the current process, is it possible that some process steps, sub-steps, or exception handling procedures may have slipped through the cracks? What happens to business enhancement schedules and costs when these hidden processes and exceptions suddenly appear and stall the rollout? With process documentation services from Connectis, there will be no costly surprises when you're ready to roll out your automated solution. You'll see both the detail and the "30,000 foot" view of your complete operation, before finalizing your requirements and solution definition. You'll likely discover opportunities for process improvement that you and your staff had not thought of! The cost? Probably insignificant within the overall context of your project. The upside? An efficient rollout of your strategic business automation solution.

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