Esker :: DeliveryWare

In a perfect world, every sales order your company receives would be electronic. They would all arrive in exactly the same format with every piece of information laid out precisely as it should be, and they would feed into SAP solutions through electronic data interchange (EDI) without any issues. At one time this was the vision for the future of business document communications - we have all heard about the paperless office. We also know it simply has not happened. The problem is, orders come in a variety of formats through a variety of channels. Still among the most predominant are fax and email. These orders create the challenges of time-consuming, labor-intensive processing that can cause high error rates and low fulfillment speed in comparison with electronic orders. They also tie up customer service staff with non-value tasks rather than serving customers, especially when faxes and emails are printed out and manually worked into SAP. Ultimately, competitiveness suffers and the order-to-cash cycle is lengthened by fax and email orders that get pushed around the office with no transparency. Fax and email orders can also put sensitive customer information at risk and make regulatory compliance more difficult than with electronic orders.

The cash conversion cycle must be carefully managed. With overhead already cut to the bone, the pressure on an organization to shorten business document processes and increase profitability is stronger than ever. To accomplish this, businesses are continually looking for ways to get paid for goods and services faster. Esker DeliveryWare speeds up the revenue cycle, improving customer satisfaction, and increasing profitability - providing a comprehensive solution spanning multiple business processes in the cash conversion cycle: Procurement, Supply Chain Management, Accounts Payable, Inventory, Order Processing, Accounts Receivable (invoicing/collections), Ongoing Customer and Partner Communications.

Esker helps organizations eliminate paper and improve business processes with on-demand and on-premise document automation solutions for SAP and other ERP, including Order-to-cash (Sales Order Processing & e-Invoicing) process and Procure-to pay (Accounts Payable, e-Purchasing) process.

The Benefits

• Streamlined business processes
• Improved financial performance
• IT infrastructure simplification and optimization
• Enhanced customer satisfaction
• Quality assurance
• Regulatory compliance support

Data Validation & Workflow

The validation of the extracted data is integrated into a complete workflow process. A validation form is visible in a Web Interface which displays extracted data for validation, improvement or correction. On the left is the extracted data; on the right is the document image. The validation workflow supports out of the office management.

Dynamic Document Capture

With Dynamic Document Capture (DDC) feature you can automate the recognition of semi-structured documents, such as invoices, sales orders, delivery notes, etc.  Assuming the document type is accurately identified; DDC automatically extracts all or part of the key fields from the document, such as the invoice number, the sales order number or the lines of details.  DDC ensures the accuracy and the validity of all data extracted by using multiple mechanisms such as:

• Consistency: The values are consistent with one or more other values (e.g. unit price * quantity = extended price)
• Matching: Extracted data exists in your ERP database or in a third party repository.  (e.g. a supplier or a customer is already known by the ERP system)

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