Our team is measured on delivering precise, comprehensive and experienced tech support. Since 1985, we’ve increased shareholder value to some of the best known companies in the business. Our customers are found in virtually every industry that involve large volumes of document transactions, including financial services, insurance, manufacturing, healthcare, technology, education, government, non-profit and others. Here’s a small list of names you may recognize:
Citco
Citco Financial Management has major banking centres around the world and relies on the distributed document delivery solutions provided by RightFax, including both fax boards and Fax Over IP with Gateways. Connectis provided RightFax to enable all the outbound faxes be delivered over a secure network as a tamper-resistant PDF or TIFF image to reduce opportunities for alteration or fraud during delivery. CITCO uses RightFax modules that provide encrypted and certified-password protected delivery for added communication security and privacy. All the inbound faxes are now routed directly to a designated recipient, limiting access to only those who need the information that ensured compliance with regulatory mandates and enables CITCO to demonstrate accountability, control, and financial transparency. The RightFax fax server is integrated with front and back-office applications to extend faxing to their current computing environments including ERP, CRM, ECM, Document Management systems like Oracle, Microsoft Dynamics, SharePoint, Salesforce etc.
CIBC
The CIBC landing zone maintains a cluster of RightFax Enterprise servers providing services for the major business units in the bank sending millions of pages each month. CIBC shares volumes of sensitive and confidential data that needs to be exchanged via secure IT infrastructure. CIBC has relied on the infrastructure capabilities of RightFax to enable fax server functionality that provides secure and real-time electronic delivery of financial data with complete audit-trail of fax activity and could be easily integrated with corporate systems. The highly resilient RightFax Enterprise servers provided by Connectis, spread across multiple data centers for fail-over and high availability protection. RightFax is integrated with line of business applications for unattended production faxing and document capture.
National Bank of Canada
Despite dramatic shifts in communication technology in recent years, fax has remained a core method of document delivery at National Bank and all other major Canadian Banks and Financial institutes. With tough new standards for privacy, security, and accountability, National effectively dealt with increasing challenges relating to information security and compliance by engaging Connectis Group to implement a RightFax fax servers in a server collective of six nodes split between 3 data centers across Canada. RightFax provided National Bank with a secure, compliant, auditable, and reliable way to exchange business critical information. Recently. National Bank in coordination with Connectis Group consolidated RightFax server through virtualization and implemented a unified communications of Fax, Data and Voice leveraging an existing Voice over IP (VoIP) network, eliminating 12 traditional fax boards thereby saved on annual maintenance cost.
ScotiaBank
RightFax provides the most trusted method for sending and receiving millions of confidential documents. Connectis Group were engaged to centralize and migrate analog faxing to IP based Fax over IP protocol with RightFax acting as a centralized financial document delivery hub supporting full regulatory compliance, while providing the tamper resistant secure, reliable and timely information to customers, partners, and regulating agencies as well as encrypted and certified delivery options. RightFax at Scotia Bank is tightly integrated with front- and back-office applications to extend and leverage current computing environments and enable Production Faxing from within business line application to automate paper-intensive business processes to increase business performance.
NRC - Natural Resources Canada
Canadian federal agency processes 9,000 supplier paper & email invoices annually & needed to streamline their invoice processing. NRC processes 90K supplier invoices and pays over $700 million annually. The biggest challenge for NRCan was entering invoices manually into the SAP/R3 accounting system, checking that they do indeed match up with the services received and then tracking their approval before payment takes the accounting team a lot of time. After proper requirement analysis, Connectis engineers designed the workflow using Artsyl’s docAlpha data capture solution to automatically capture, classify and process structured and un-structured paper invoices to improve the manual complex AP process. docAlpha Accounts Payable workflow is completely automated and compliant with NRCan’s legal and security requirements, reduce risks associated with internal audits and reduces the liabilities associated with invoice management.
Ministry of Government Services MGS
Connectis is a leading provider of business information delivery solutions to MGS in Canada that integrate, process and automate the flow of messages, data and documents. We implemented RightFax Enterprise Fax and e-Document Delivery Solution enabling MGS to share workload and data across multiple servers and locations while sending and receiving documents from virtually any business application securely via fax, email or over the Internet. MGS RightFax is highly available solution with multiple active nodes in a Shared Services Collective with integrations with Microsoft Exchange, SAP, SharePoint, and fax-enabling high-volume document delivery from their host and legacy applications.
Ministry of Health
To manage the daily transfer of thousands of medical files, the MoH in Canada relied on dozens of fax machines, multi-function devices, and fax servers. The hospital’s clinical system that generates hundreds of documents per day lacked integrations with their Fax Server Solution, all files had to be printed and then faxed. Disparate faxing methods across the ministry produced challenges. Connectis implemented a multi-site, multi-server OpenText RightFax Shared Services Module environment employing VMware Virtual Servers and T.38 Fax over Internet Protocol (FoIP) through Avaya Aura Communication Manager. RightFax implementation made faxing as simple as printing a document or emailing —users just send the files to a fax number instead.
Alberta Health Services (AHS)
Alberta Health Services (AHS) conducts audit survey for gathering & processing data as a part of Audit Patient Care Practices to identify opportunities for improvement through the development, execution, and implementation of research. AHS conducts these survey / evaluations based on projects and each survey could comprise of 9,000 – 10,000 targeted audience. AHS main requirements was to acquire a high-accuracy, high-throughput automated content capture system that intelligently identifies any form or document type and automatically sorts scanned documents into “virtual piles” that can be efficiently processed and validated without manual intervention reducing the operating costs associated with manual data entry, increases efficiency and provides an on-ramp for back-office applications, such as Web-based content and document management, ERP and CRM systems. Connecis recommended and implemented TeleForm data capture system that delivered the most advanced recognition and throughput capabilities, with accuracy rates approaching 100%. With a TeleForm deployment AHS typically experienced a 60-80% reduction in their costs by eliminating the need for manual transcription virtually eliminating all human intervention and errors. The reduction in human data entry, human errors and accelerated processing times were reported immediately by AHS when they system was in post production environment.
Alberta Health Nutrition Services
Has recently implemented a new food menu for small hospitals and long term care facilities. Soon after the new food menu was introduced, AHS took the critical step of conducting a patient satisfaction survey by talking to residents and patients ensuring special dietary requirements are met and to seek feedback on what is working and what changes they need to make. AHS conducts patient food services satisfaction surveys every 6 months. The survey is conducted to ensure the food served and food choices offered meet their wants and needs. The entire survey is processed using TeleForm Workgroup starting from designing to export of data / images.
Mental Health Commission of Canada Calgary
Conducts survey projects at Calgary and Kingston (Queen’s University) for gathering & processing high school data from students aged between 15-25 years. The survey is developed as part of the work of the ‘Opening Minds’ initiative in the Mental Health Commission of Canada and is used to assess opinions in the workplace towards co-workers who may have a mental illness. The entire survey is processed using TeleForm Workgroup.
Ontario Association of Children's Aid Societies, Toronto (OACAS) Welfare Assessment
OACAS had been using TeleForm Desktop to capture key form data from 53 remote OACAS offices each generating paper based child welfare assessment forms (up to 70 pages in length) that were couriered or mailed from multiple remote office locations. The cost to ship the forms each week added to OACAS’s operational costs, increased handling costs to burst envelopes and remove forms effectively delaying the turn around of forms data until each form was received and processed – delaying reporting and the utilization of the collected data. Connectis helped OACAS to migrate its TeleForm Desktop to the multi-user TeleForm Workgroup license and added Verifier workstations. Finally, the TeleForm Web Capture Module for remote web scanning to the TeleForm Web Capture Server. Connectis Professional Services provided the consulting, implementation and planning for the deployment.
University of Ottawa Heart Institute
Cardiovascular institute required evidence based diagnostic data to evaluate blood & tissue metabolism. Online eforms solution cured the problem. UOHI had been successfully using TeleForm Desktop to capture key form data from paper based PET (Positron Emission Tomography health research forms that were scanned in, however over the years the volume had increased to over 30 forms ranging from 1-5 pages and required a multi-user approach to processing. UOHI planned to future-proof the forms capture by enabling form fillers to complete and submit forms online electronically. Connectis Group enabled UOHI to upgrade its TeleForm Desktop to Workgroup, and added the LiquidOffice Public eForms Option Server. The integration between TeleForm and LiquidOffice Public eForms Option Server enabled UOHI users to publish TeleForm forms to LiquidOffice Public eForms server maintaining the fidelity of all the field names and business rules for an online electronic environment. The once paper only forms are now also published to the UOHI web server for form filling in both PDF or HTML formats – making forms remotely accessible by remote users with Internet Explorer to electronically complete each online form.
Toronto District School Board
The application enrollment process for 246,000 students in 595 schools was too elementary & took too long. They hit their numbers with paper & eforms automation.
York Regional School Board
University of Toronto
University of Toronto conducts a survey by distributing multi-page (hard copy) questionnaire to participants in order to investigate the relationship between diet, lifestyle factors, molecular markers, and cancer incidence in Canada. UofT main requirement was to reduce manual data entry associated with processing paper based survey forms and simplify the manual effort of extracting raw data for use in statistical analysis, and capture hand printed data from the paper survey and seamlessly incorporate the data output into Microsoft Access and Text Files, while reducing manual preparation time associated with sorting and using document separator sheets. Connectis recommend and implemented TeleForm Workgroup to accurately processes documents that originate as scanned TIF or PDF files as well as documents that are manually dragged to a hot folder. TeleForm AutoMerge Publisher was also implemented and configured that enabled UofT to merge existing data from a database on to TeleForms and can be pushed out by fax or via email as an attachment, awaiting a custom filled-in response from the form filler. Connectis also provided RightFax server and integrated both the solution for bidirectional integration.
Vancouver Community College
They use TeleForm in preparation for upcoming classes at the college in the faculty of data collection. The survey will assist the Vancouver Community College in developing the class materials for students and understand the learning needs of students.
Stewart McKelvey LLB
Stewart McKelvey have law offices across the Canadian Maritime provinces and needed to consolidate their faxing services to reduce costs and admin overhead – check it out.
TDS Law
Top Law firm in the Canadian Prairies unifies IP Telephony, Unified Communications & Fax over IP leveraging RightFax and Avaya VoIP Environment.
LawPro
As one of the top Canadian law firms, LawPro exchanges critical and confidential financial /legal information between attorneys, clients, branches, courts, and officials and their clients. Lawpro were looking for a fax server solution that integrates with all of the main practice, case and document management systems and supports fully regulatory compliance, and also provides tamper resistant document delivery and receipt as well as encrypted and certified delivery options. Connectis implemented RightFax v10.6 FoIP in a Virtual environment of VMware with integrations with Cisco VoIP infrastructure , Equitrac, SharePoint, Lotus Notes, MFPs, Case and Document Management application. RightFax was configured to enable DID routing for automatic inbound digital delivery of crucial fax documents to individual users, partners and/or departments. Both inbound and outbound fax transmission is encrypted with certified delivery options enabled
Potash Corp
PotashCorp operations and business interests in 7 countries rely on faxing documents (rather than emails) to comply with regulatory compliance. PotashCorp must be able to provide documented proof they’re in compliance with the information security standards that govern their business, they chose Connectis FaxCloud services with etherFAX.
Parmalat Dairies
Major Canadian Dairy processes and files 34,000 proof of delivery documents and invoices manually each year.
Canadian Tire
1700 location retail giant struggled to consolidate fax & data over their IP network. They fired their Telco to leverage their Cisco infrastructure with RightFax.
Condrain
Property Management & Construction Companies burdened with analog fax machines, high Teleco fees & lack of reporting consolidated resources with multi-tenant fax server.
Turf Operations
Turf Operations solicits permission from home owners to offer lawn care services & requires automated document capture with document archiving for retrieval to ensure regulatory compliance.
Agropur
Canadian Dairy automated inbound order entry forms received by fax and read by document capture.
Shoppers
Canada’s Largest Pharmacy Reduces Costs, Simplifies Privacy Control & Improves Prescription Order Delivery with RightFax Fax Over IP & Virtualization.
Randstad
A $40 Billion Global Provider of HR Services simplifies their fax server infrastructure (800,000 pages / year) in 2 countries to a single landing zone that still services both countries with RightFax Connect.