Hosted Fax Service in the Cloud

What is FaxCloud.biz®

We're an online Canadian fax service that replaces your on-premise fax server or MFD's so you fax remotely from any web enabled device including your office email. You'll have control of our full-featured cloud-based fax server with fax experts managing the systems for you and with you without having to pay for salaries, operating systems, software licenses, updates, renewal fees, racking, or electricity.

We're Canadian. Your faxes are securely managed in Canada, protected by Canadian privacy laws. You'll always have control and access to your fax content. It's fast to set up and affordable to use.

Cloud enable your existing analog desktop fax machines

FaxCloud fax server cloud service is hosted in Microsoft Azure cloud so you know the fax service is secure. We’ll manage the technology and you’ll use the system as though it’s located on your site.

No Licenses to Buy, No Hardware to Install

Just pay for what you consume. The FaxCloud flexible service fees will suit most corporate fax volumes from as few as 500 pages to millions of pages monthly.

Easy Remote Access to Faxing Service

You’ll get Virtual Private Access as a tenant to the system so you can send and receive faxes from anywhere on the planet there’s a fax machine.

Maintain the same levels of integration as on-premises

We can integrate with your Microsoft Exchange (Outlook), Microsoft 365, Google’s G Suite, and optionally with SAP, Oracle, and local multi-function machines.

Serving Legal, Governments, Healthcare, Manufacturing and Financial Services since 1985

FaxCloud® and HIPAA

FaxCloud® follows published HIPAA guidelines

Technical Safeguards – controlling access to computer systems and enabling covered entities to protect communications containing PHI transmitted electronically over open networks from being intercepted by anyone other than the intended recipient.
Information systems housing PHI must be protected from intrusion. When information flows over open networks, some form of encryption must be utilized. If closed systems/networks are utilized, existing access controls are considered sufficient and encryption is optional.
Each covered entity is responsible for ensuring that the data within its systems has not been changed or erased in an unauthorized manner.
Covered entities must also authenticate entities with which they communicate. Authentication consists of corroborating that an entity is who it claims to be. Examples of corroboration include password systems, two or three-way handshakes, telephone call back, and token systems.
Covered entities must make documentation of their HIPAA practices available to the government to determine compliance.
In addition to policies and procedures and access records, information technology documentation should also include a written record of all configuration settings on the components of the network because these components are complex, configurable, and always changing.

Upgrade or Virtualize Your Fax Server?

Moving your fax to the cloud? We can help with that, contact us at 416-779-3282 or info@connectis.ca

Data Encryption

According to HIPAA, where ever possible, you must use data encryption for the protection of PHI. FaxCloud® ensures that your faxes are encrypted at all times through AES 256-bit encryption and robust in-transit Transport Security Layer (TLS) encryption.

Access Management

Faxes and fax machines are left out in the open violating the confidentiality of PHI. You need to implement technical policies and procedures for electronic information systems that enable access only to only authorised persons or software programs. With FaxCloud® you can fax directly to the appropriate recipient – whether an individual or a group with inbound fax routing.

Transmission Security

Technical security measures are mandatory to restrict unauthorized access to PHI during its transmission over an electronic communication network. FaxCloud® provides a Virtual Private Access for your document transmissions through highly-secure TLS protocol.

Archiving and Audit

HIPAA requires the implementation of hardware, software, and/or procedural mechanisms that record and examine activity in information systems that contain or use electronically protected health information. With FaxCloud, a healthcare provider has full visibility of the content of the fax, who sent it and when, and who received it and when, and even who viewed it and when.

We're so confident you'll love the service we don't require a contract - but we have one in case you do

No Contracts

Fax with us for a quarter or for years. We won’t tie you up with contracts (unless of course you want one). We figure you’ll stay with our service as long as it works for you and we try pretty hard to make it simple and affordable.

Security

This is our #1 priority! Our service is completely hosted in the Microsoft Azure cloud. Always available, up to 99.9% of the time. Our systems and your history and faxes are backed up regularly and only certified technicians have access to the Administration of the system – and we can’t see your faxes! Need details download our FaxCloud Security data sheet below.

Administrator Access

You’re the boss, so we figure you should have access to your fax service domain. Only you can see your fax content and nobody else – of course unless you give privileges to others within your organization. Access the system remotely anytime you need it – or if you like you can send us a request and we’ll take care of whatever you need – no extra cost. That’s easy.

Fax Numbers DIDs

Add as many DIDs as you need. Use your existing fax numbers, get 1-888 numbers, or get a new number. The transition will be seamless to your clients, they’ll never know you’ve switched.

No Long Distance in North America

That’s right – no LD! If you’re faxing to Alaska, Alabama, Athabasca or Algonquin, your per page fee covers all sent and received fax transactions. It’s easy. Fax anywhere in Canada and the US for the same page fee. If you’re faxing anywhere to the rest of the world, we have rate sheets for your most popular faxing destination – usually for a small surcharge per transaction.

Custom & Multiple Cover Pages

We’ll configure up to 3 departmental cover pages with logos & messaging etc. as part of our get started service. Want us to build more than 3, we can do that for a small fee per page or you can do it yourself – you’re the Domain Admin.

Fax Images, PDFs & Storage

Our standard service archives your fax images and meta-data on a rolling 30 day basis. Need more? No problem, just let us know during the on-boarding process and we can keep them for up to 7 years (for a small optional fee). All our fax images are by default saved as PDF or TIF files (your option when you on-board with us). And if you need the PDF’s to be searchable, we’ll check that box for you too. The files can reside on our server or can be forwarded to another email address, fax number or to a folder on your server. How’s that for flexibility?

eMail Server & App Integrations

Working with Microsoft Exchange, we’ve got you covered, we can integrate with and auto-synch with Microsoft AD. We can also optionally integrate with SAP, Oracle, your CRM (and others) so you can dynamically send and receive directly from your app (additional fees will apply).

Connect to your MFDs

Everyone’s got a Multi Function Device, we can connect your existing device to the service so you wont’ need to buy another MFD fax kit again and those cost ongoing Telco phone lines will be history (additional fees will apply and are dependent on the quantity of MFDs you’ve got).

Fax Routing

When a fax arrives, we’ll notify a user or a department head or email account – its all the same to us. In fact we can even read the body of the cover page and make the decision as to who should receive the fax and we’ll notify their email account – that’s what automation is for – to make it easy.

Fax from any web device

Send or receive all your faxes from any web enabled device, mobile phone, table, laptop or PC – just launch your browser, key in the web address and you’re there. Log in and voila – you’ll have access to your fax history and all your content in one place. Of course there’s also a print driver that you can optionally install on each attached network PC if you wish – its easy and we can help.

Fax Audit Trail Reporting

Access to where you’ve been sending your faxes, who’s receiving, quantities, durations, error messages – the whole 9 yards. Although if you’re too busy you can shoot us an email and we’ll generate the report and send it to you – an easy to use service is our goal.

French

While our clients and admin consoles are not translated into French quite yet, we’re working on it.

LDAP, AD Support & REST API

Need to do more? We’ll provide you our guide on how to integrate your app’s with our system (you’ll have to do that development, but we can get you answers to your questions). This way you’ll be able to have true remote app control of the service