Bottom Line, the time to deliver a list is very slow and they gave me the wrong list twice with over 500 duplicate records.
Here’s My Experience Doing Business with this List Provider
On October 2018 Michael Gudin, Sales Manager for Opt-In Prospects, LLC emailed an offer to sell me a list of 3,248 users of 3 different titles of OpenText software (RightFax, LiquidOffice and TeleForm) in both Canada and the US. The list was to contain the usual ‘C’ level decision makers contact names and information, but was also to include a column indicating which software title they owned and whether the contact was still using the software license or not. This was appealing to update our internal records.
After a few days of deliberation and getting approvals, I ordered a list of 3,248 records list that were both still using and are no longer using the software. Their terms of payment were full payment in US funds in advance sent via wire transfer to their account. I complied after checking a couple of references that had neutral things to say about the company – I took a gamble and placed an order and sent the money. I should have paid them using PayPal as they guarantee the quality of the service or your money back in full – next time for sure.
The first incomplete list had a column saying OpenText and did not include any columns as to which software license was either IN USE or NO LONGER USED – this is of zero value to us because the company OpenText sells over 50 software titles and there’s no value for us to contact a prospect that doesn’t already have knowledge of our the software titles we provide. There were 6,000 records – many more than what we were promised, but useless to us. After bringing this up to the attention of the Sales Manager Michael Gudin, we were reassured that they’d fix the list promptly. It took 1 week before I got another list which made me think I’ve been stiffed. Finally another list of 3,250 records were provided and was segmented by product and country, but there were over 500 duplicates – that’s huge AND there was no columns indicating whether the contacts were using or no longer using the software licenses. This list is also of limited use to us. Once again I notified Michael Gurin who thanked me for my feedback, apologized and replied a few days later with an offer to provide me more records for other unrelated technologies. I had no use for another list, and clearly they were having trouble providing the list I ordered so they are no longer a trusted supplier to our company Connectis Group. I requested a return of funds for the value of the 500 record duplicates amounting to a bit over $100 US, they’ve never responded up to this writing.
In closing, I would be very hesitant to engage this company in the future.
In case you’re wondering, here’s the company contact information straight out of Michael’s email:
If you need to reach me, Alan Nusbaum you can contact me at firstname.lastname@example.org or call 905-695-2200