Organizations are often hastily adopting temporary measures through the Coronavirus pandemic. Many have opted for communication tools to enable employees to collaborate remotely and address the needs of their customers. But often, these changes may not match their long-term IT goals. As the dust settles, business leaders will have to re-visit their strategies to grow accustomed to ‘the new normal’. From adopting remote-working policies for their employees to Zero-Human-to-Human contact services for their customers, Cloud services are pivotal to serving the need for efficiency and flexibility in business operations, in the post-COVID 19 world.
What’s the new normal?
The ‘new normal’ doesn’t necessarily mean working-from-home. It’s a paradigm shift from office to work. It means that one should be able to successfully execute a task, irrespective of one’s location. So, the idea of flexible and adaptive communications isn’t a temporary COVID 19 problem. How your organization brings changes in your on-premise communication technologies will influence future successes, both during and after the Coronavirus pandemic.
How will Fax change in the new normal?
A recent report from Gartner shows many organizations will continue to permit their workers to collaborate remotely. However, only a few sectors are ready as most of the critical business IT infrastructure is still on-premise and demands physical presence. One such essential communication medium is Fax.
Many businesses still rely on the humble fax, sending out billions of individual documents every year from millions of fax machines globally. If you come from sectors like healthcare, education, finance, manufacturing or government, faxing is still a critical business process in your office. Maybe your supplier takes order through fax – or perhaps you are faxing patient’s prescriptions to a pharmacy, or are a lawyer processing legal client matter.
In this ‘new normal’, faxing can’t be eliminated. People still need to send faxes without having physical access to a fax machine. To enable your staff with that, you’ll need to move your faxing to the cloud.
The benefits associated with cloud-based faxing is not limited to its accessibility to all remote employees. It helps your organization save on overhead and software maintenance costs and improve security and reduce compliance risk. Importantly, it helps your team become more efficient as they don’t have to deal with a busy tone or queue in front of a fax machine. They can simply fax from their email!
Legal: securely fax client matter, contracts, case files, etc.- cheaper to operate than your fax server, no license costs & pay-per-usage.
Healthcare: helps you with HIPAA compliance- hosted on a secured data center with multiple encryptions and full audit trail.
Finance: reduce fax related costs by sending POs and Invoices automatically by integrating your ERP solution.
Manufacturing: receive supplier-based faxes from any browser and never worry about busy signals to slow down processing.
Government: enable automated document delivery, eliminating error-prone, inefficient manual routines that potentially breach security and privacy protocols.
FaxCloud® Cloud-based Fax Server & Telephony Service
Some of the FaxCloud® features include:
- Retain your fax numbers
- Virtually unlimited fax capacity with no infrastructure to maintain
- Custom cover pages
- Improve your disaster recovery strategy
- Inbound faxes never hit a busy signal
- Consolidate servers & refocus IT resources on core business functions
- No long distance in North America
- Access your fax tenancy as you own it