RightFax as a Managed Service
Recently, one of our financial sector clients asked how other organizations simplify and enhance digital faxing operations to rapidly respond to business change, and at the same time maintain the internal integrations with enterprise applications? The answer, some “organizations have outsourced their on-premises RightFax server infrastructure to Connectis Group.” We manage, monitor and troubleshoot our clients’ RightFax infrastructure within the framework of our Connectis Managed Services for RightFax.”
Connectis has been implementing, supporting and selling RightFax since 1995 – we have the RightFax experience with telephony, gateways, servers, modules, processes and integrations and we’re the only authorized OpenText RightFax Partner in the country.
IT Burden & Drain
Managing your RightFax infrastructure can be a drain on corporate resources. RightFax server deployment, migrations and upgrade can be complicated with complex system and telephony integrations. There are hidden costs associated with monitoring, updating and troubleshooting that require constant attention and the cost to keep them afloat. It is hard to keep on top of all the changes in the fax world, especially once everything is deployed, there’s a tendency to set it and forget it – which means fax server niche knowledge and expertise is either lost over time or gets stale.
These days, its not easy to find and keep an IT resource that can effectively manage RightFax as an individual in a company; a person with knowledge on VoIP, FoIP, device and systems integrations is a rare find and tough to keep. And should your Fax Administrator put down his / her resignation paper or takes extended vacation, its tough to find an adequate replacement with the required skills to protect your investment. Hiring a qualified IT professional with fax server and telephony expertise is expensive – if you can find one at all. You won’t need to hire a specialized RightFax engineer when we have your back. OpenText hasn’t made it easy either, they’ve deactivated almost all the resellers that numbers in the hundreds just 10 years ago. As I mentioned Connectis Group is the last man standing so to speak in the country.
If you choose to engage our Managed Services for RightFax, you’ve got a plan B that you can exercise. It’s a better idea and less expensive if our skilled fax pros work with your existing staff instead of hiring newbees that might experiment on your system without training.
Already a RightFax On Premise User
If you’re still reading, you may already be an on-premise RightFax client in Healthcare, Finance and Government sectors and I expect you’re still relying on your RightFax Server – faxing is not going away. By now, I expect you already know that its expensive to manage, monitor and troubleshoot your RightFax infrastructure internally.
Connectis Managed Services for RightFax
It’s probably a good idea to consider Connectis Managed Services for RightFax. Using our service will free up internal team so they can focus on other business objectives, eliminate the gaps in internal expertise and replaces them with trained experts that are always up to date with the RightFax brand. There’s 2 ways to go: we can manage and monitor a RightFax implementation – either on your premise accessed remotely by our staff or move your footprint as an instance in our Microsoft Azure Cloud (separate fees apply).
Consider outsourcing your fax server infrastructure to have us manage your RightFax environment; you’ll meet your goals, your faxing needs, ensure your integrations continue to work and enable additional process automation capabilities with our advice. Engage Connectis and you’ll be working with a partner with more than 30 years of fax server experience, managing complex deployments, just about every integration there is and simply keeping the systems running at peak performance.
Our service offering is ideal for organizations doing business in either Canada or the US that want to continue faxing but don’t want to be bothered with the administrative burden any longer. We’ll manage and monitor your RightFax environment, maximize uptime, plan future expansions, provide help desk support and to simply be there on call for when they need us. Whether yours is a multinational, a medium or small organization we can handle your requirements – we’ve seen them before!
Connectis RightFax Managed Services provides you with the flexibility to choose the services you need for the duration you require. Once you become a Connectis Managed Services client, we’ll do a thorough assessment, health check and cleanup of your RightFax environment to get it into top shape. We’ll ensure your RightFax environment can be monitored by examining the existing network infrastructure, hardware, and software. We’ll monitor your system performance for the key performance indicators you’ll agree ensures a healthy status. We’ll provide the monitored results to your team on a frequency defined by your needs.