Software upgrades can be beneficial and best practice for organizations, or they can be a support challenge. When you finally decide to upgrade from an old version to the latest version of any software, the upgrade should be seamless and beneficial to the organization. Data and day-to-day operations should remain intact throughout the upgrade. But more importantly – the supporting peripheral applications should support the migration to the new version… or else this can become a nightmare!
The heartbeat of any organization must surely be the mail server! Many organizations have shown a reluctance to upgrade to Microsoft Exchange – sometimes for good reason! To add more speed bumps to the equation … standard support for the 2003 version ended years ago… So what now? It seems that unconvinced organizations need some good reasons to move from their well-known – but obsolete systems – to the new and improved 2010 version. With Microsoft Exchange, business continuity and resilience are easier to obtain and virtualization can be embraced, with all the benefits that follow.
Fortunately RightFax users do have a reason to celebrate… the latest two versions of RightFax do support Microsoft Exchange! So – no interruption in user experience – nor any downtime in your inbound & outbound desktop faxing when you migrate to MS Exchange! We all know RightFax has a long and proven history of integrating fax server services with Microsoft Exchange Server – no matter which version. OpenText (and even in the days of Captaris) ensured that the fax server software supported the latest version of Exchange – even before it was launched! RightFax software is also an ideal solution for fax over IP (FoIP) and desktop email faxing when integrating with Microsoft Exchange. To top this all – it also supports virtualization – same as Microsoft Exchange!
So how does it actually work…? The inbound fax features support two kinds of users. First are employees who are accustomed to using unified messaging systems that include fax functions and who have phone numbers set up to receive faxes. The other users are IT administrators who have established policies and procedures for dial plans that work in conjunction with Exchange Server. So when a fax comes into your organization, Exchange Server UM forwards it to RightFax, which processes the document so it can be transmitted to, and viewed within, Outlook as a native fax message. By default, faxes are sent to Exchange UM and also stored in Fax Server. Your employees can use the same contact number for fax and voice, eliminating the need for dedicated fax lines. That is so cool!
After the processing, RightFax routes the fax through Exchange Server to the recipient’s Outlook Inbox and to the Faxes sub folder. The original fax appears as an email attachment that a user can select and receive an in window view of the content. Then you also have the RightFax Connector for Microsoft Exchange is an optional add-on to the fax server, acting as a communication link between RightFax and Exchange. This connector for Microsoft Exchange allows your users to conveniently send, receive and organize fax documents directly from Microsoft Outlook. Outbound email messages are picked up by RightFax in a flash, converted into fax format and transmitted without a glitch… Incoming faxes can also be automatically routed to an individual or group email mailbox. RightFax and Active Directory databases can also be synchronized using Connector for Microsoft Exchange.
It makes perfect sense to take the next step to Exchange 2010 – if you have a RightFax server… Your fax server will be the least of your problems – as long as you have version 10! The adoption of Exchange, in turn, will allow more efficient use of IT by end users and help the service desk run more smoothly, thus engaging in a cycle of reciprocal benefits.
There’s lots of applications for how this type of integration can be leveraged including automatic invoice processing, human resource on boarding, claims forms, expense forms, time sheets, vacation requests and plenty more where they came from. Connectis has designed dozens of forms for clients requiring forms capture with business rules.