Professional Services & Tech Support

In the hands of a skilled operator our applications can be used and managed with ease and power, however the knowledge level required for proficiency can be taken for granted considering the apparent ease of the interface. Fax servers, document management and capture solutions are complex systems.  Admin training is available for all our solutions, covering installation, maintenance, software deployment and general usability.

4 Levels of Training

• Boot Camp: Instructor led multi-day Boot Camp Admin training course ware with labs and documentation to ensure staff are prepared to administer their systems are also available.
• Per Diem: As the name suggests, daily training on each of the software titles we provide, which cover specific training agenda content. This type of training is usually provided as distance training – over the web and by phone, although we’re happy to travel as needed.
• Custom: You may need a knowledge ‘tune-up’ or perhaps you’ll need assistance on best practices or maybe you’ve got a new system integration requirement – we’ll put together the number of hours and content required to train your team on exactly what they need. This type of training is usually provided as distance training – over the web and by phone, although we’re happy to travel as needed.
• Mentoring: If after the training is completed and you forget something, your team members can call us from time to time to tune up their skills when you purchase additional hours of services.

Need a built in Canada solution alternative for faxing? We can give you Virtual Private Access to our hosted cloud fax server.  We can integrate with your Microsoft Exchange (Outlook), Lotus Notes and local multi-function machines all without a contract. No licenses to purchase, no hardware to install, just pay for what you consume.  Ideal for Canadian Governments, Healthcare and Financial Services.

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Most capable network and endpoint security architectures will inevitably be compromised at some point, even though security architectures strongly emphasize early detection of compromise or abuse.

Our security assessment services identify actions that mitigate risk, and provide an analysis of those actions including the recommended basic implementation steps to avoid compromise. Services include:

• ISO 27001 Implementation
• PCI-DSS Implementation
• PCI-DSS Auditing
• Penetration Testing
• Vulnerability Assessment
• Security Configuration Review
• Network Security Architecture Review
• Awareness Product

Many of our solutions can be implemented on a paid Proof of Concept basis where there are fees for Professional Services for implementation and training, however application licensing and maintenance can be waived usually for 14 to 30 days depending on the vendor.

Onsite or Telephone project or technical break-fix support services for ‘n’ hours can be purchased. Buy blocks of service time as needed. The more time purchased at one time the lower the rate/hour.

Services are provided on a time and materials basis

• Standard Hours – M-F, 9-5
• Extended Hours – 5 hour increments 7 days weekly (excepting holidays)
• Premium Hours – 7/24, weekends (excepting holidays)

Out-sourcing services are ideal for organizations with occasional, seasonal or one-off document processing project needs. If you can’t justify staffing up or purchasing production scanners, capture software licenses etc. and annual maintenance – engage us & we’ll run the job for you at a lower fee than you’re paying now.

We’ll scan documents, create forms to specs, capture meta-data, receive forms via paper, email attachments, fax or eforms. So you’ll be productive right away.  Services include:

• Document Scanning & Imaging: scan paper document to TIF or PDF files
• Document & eForms Capture: eliminate the manual data entry from any machine or hand print form
• eForms Development:  design simple or complex eforms that capture content with attachments & routing
• Document Archiving: all scanned documents can be archived in searchable DVD’s or moved to a document management system
• File Conversions: convert existing file types into searchable PDF, MS Word or RTF formats
• Fax Document Delivery: send or receive inbound fax documents – more than fax broadcasting

The internal costs to maintain your application server environment can be reduced! If you’d like your staff to be doing other things, Connectis can manage your server solutions remotely for you.

3 flexible plans,  provide the coverage you’ll need to keep servers running at peak performance, ensure you’ll meet service level agreements and respond to technical issues.  Need someone to add server license functionality, upgrades, system reviews, etc.? – we’ll take of that too.

If you’ve got a document capture system, we can periodically review and maintain your capture system to ensure the capture accuracy is high and there are no backlogs, review your forms and field properties to ensure. Services include:

• Service planning and kick-off
• Periodic remote access service based on plan
• Management reporting of activities and performance

You won’t pay for licenses or ongoing maintenance and you’ll avoid the upfront capitalization cost of purchasing the application – even training is  included.

Connectis will remotely implement a software capture solution on your site, provide application and template technical support and we’ll even develop up to 3 single page fixed form templates as part of the one time set-up fee. You’ll only pay for pages you process. The system will reside in your office operated by your staff. Our service set-up will enable you to start capturing document content in days instead of months. The month to month subscription service can be paid out of your operations budget and you can continue as long as it make sense to do so. Should you want to switch over to owning the system – we can accommodate.

Give us a call to discuss your monthly page volume for a fast monthly service quote, dial 905.695.2200 or email us at info@connectis.ca to get started.