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Professional Services & Support

Support, Training, Assessments & Outsourcing for US & Canadian markets

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    Training

    Sharpen Your Team’s Skills with Connectis Training Services

    In the hands of a skilled operator our applications can be used and managed with ease and power, however the knowledge level required for proficiency can be taken for granted considering the apparent ease of the interface. Fax servers, document management and capture solutions are complex systems.  Admin training is available for all our solutions, covering installation, maintenance, software deployment and general usability.

    4 Levels of Training

    • Boot Camp: Instructor led multi-day Boot Camp Admin training course ware with labs and documentation to ensure staff are prepared to administer their systems are also available.
    • Per Diem: As the name suggests, daily training on each of the software titles we provide, which cover specific training agenda content. This type of training is usually provided as distance training – over the web and by phone, although we’re happy to travel as needed.
    • Custom: You may need a knowledge ‘tune-up’ or perhaps you’ll need assistance on best practices or maybe you’ve got a new system integration requirement – we’ll put together the number of hours and content required to train your team on exactly what they need. This type of training is usually provided as distance training – over the web and by phone, although we’re happy to travel as needed.
    • Mentoring: If after the training is completed and you forget something, your team members can call us from time to time to tune up their skills when you purchase additional hours of services.
    RightFax Brochure & Registration
    Teleform Brochure & Registration
    LiquidOffice Brochure & Registration

    FaxCloud.biz

    Need a built in Canada solution alternative for faxing? We can give you Virtual Private Access to our hosted cloud fax server.  We can integrate with your Microsoft Exchange (Outlook), Lotus Notes and local multi-function machines all without a contract. No licenses to purchase, no hardware to install, just pay for what you consume.  Ideal for Canadian Governments, Healthcare and Financial Services.

    Jump to FaxCloud.biz page

    Cyber Security

    Most capable network and endpoint security architectures will inevitably be compromised at some point, even though security architectures strongly emphasize early detection of compromise or abuse.

    Our security assessment services identify actions that mitigate risk, and provide an analysis of those actions including the recommended basic implementation steps to avoid compromise. Services include:

    • Vulnerability Assessment
    • Penetration Testing
    • PCI ISO 27001 Implementation, Auditing, Review
    • Security Configuration Review
    • Network Security Architecture Review
    • Cyber Security Awareness eLearning

    Proof of Concept

    Many of our solutions can be implemented on a paid Proof of Concept basis where there are fees for Professional Services for implementation and training, however application licensing and maintenance can be waived usually for 14 to 30 days depending on the vendor.

    Out Sourcing

    Need to get some work done, but don't have the people or time?

    We've got this one ...

    Out-sourcing services are ideal for organizations with occasional, seasonal or one-off document processing project needs. If you can’t justify staffing up or purchasing production scanners, capture software licenses etc. and annual maintenance – engage us & we’ll run the job for you at a lower fee than you’re paying now.

    We’ll scan documents, create forms to specs, capture meta-data, receive forms via paper, email attachments, fax or eforms. So you’ll be productive right away.  Services include:

    • Document Scanning & Imaging: scan paper document to TIF or PDF files
    • Document & eForms Capture: eliminate the manual data entry from any machine or hand print form
    • eForms Development:  design simple or complex eforms that capture content with attachments & routing
    • Document Archiving: all scanned documents can be archived in searchable DVD’s or moved to a document management system
    • File Conversions: convert existing file types into searchable PDF, MS Word or RTF formats
    • Fax Document Delivery: send or receive inbound fax documents – more than fax broadcasting
    Service Bureau Datasheet

    What do you need?

      Security AssessmentsTrainingFaxCloud.biz ServiceDocument CaptureForms DesigneForms DesignFile ConversionsScanning & ImagingFax Document DeliveryDocument ArchivingTech SupportUpgrade ServicesCall me to discuss my needs
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      Service Hours

      Onsite or Telephone project or technical break-fix support services for ‘n’ hours can be purchased. Buy blocks of service time as needed. The more time purchased at one time the lower the rate/hour.

      Services are provided on a time and materials basis

      • Standard Hours – M-F, 9-5
      • Extended Hours – 5 hour increments 7 days weekly (excepting holidays)
      • Premium Hours – 7/24, weekends (excepting holidays)

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        • Connectis Group
        • 600 Bowes Rd. Unit 2, Concord, ON, Canada L4K 4A3
        • 905.695.2200 x2
        • 905.695.0923
        • info@connectis.ca
        • Connectis.Group

        What Customers are Saying …

        • I am writing to just say thank you.  We recently purchased FaxCore and are very happy with the results.  I spent nearly 6 months trying to find a decent fax solution, and it appears that my search was finally successful.  More than that, I wanted to let you know that Jazz was probably the best sales rep I have had the pleasure to work with in years.  He went way above and beyond my expectations and made this process as painless as was possible.  Your support team was also incredible throughout the trial and install of our production server.  So again, thank you for a great experience.

          J.T. Commerce Mortgage
          IT Director
        • “Though we have our own IT department, we felt that we needed an external resource to assist us with RightFax implementations. We chose the Connectis Group Professional Services team because they are the only certified Value Added technical partner for OpenText in Canada and are familiar with our VoIP solution and infrastructure. They’re also experts in the application integrations we wanted to join the RightFax fax server. They proved to be a great support in implementing and integrating VoIP and FoIP in our environment.”

          John Jokinen, Sr. VP and CTO
          Canadian Tire
        • Connectis has been great to work with. The support team understands our processes and promptly addresses any concerns or issues we have. I found their support staff to be courteous and have deep product knowledgeable which made the implementation a pleasant experience.

          Matt Dunlop, Director IT
          Algoma Public Health
        • “We’re a sizeable organization that needed a centralized fax server with deep API integrations with back-end applications with specific functionality. But we don’t need a full-time IT staff person to implement and maintain our fax solution. That’s where Connectis Group stepped in; they have the technical expertise we needed and were able to tailor the support service the way we needed it – thanks, guys.  I’ve found they’re claim to be customer friendly is true and they do seem to look out for our best interest, and fees were fair and competitive.”

          Alison Marareh, Director IT
          Parmalat Canada
        • “I received RightFax Admin technical training from Connectis, and I am very satisfied with the quality of the training I received. Through the training, I have gained the knowledge and skills on how to manage and provide first-hand technical support to our users.”

          Dan Ahmed, Manager ITS Projects
          Regional Municipality of York
        • Connectis’ work was fast, to the point, clearly presented their value proposition and I believe accurate.  I found Niyaz to be a skilled, thoughtful, and thorough professional security expert.   I’d recommend their services and hire them again should the need arise. Read more

          A. Neamtan, President
          Neamtan & Associates CPA Professional Corp.
        • “As a result of the integration between QuickBooks Enterprise and docAlpha InvoiceAction, my team now always has a comprehensive and up-to-date view of critical financial information. Our invoice data gets into the system with a lot less hassle, the AP aging is bang on, the expense accounts are correct, and we seem to have gained a competitive advantage.”

          Hester Li, CFO
          MedSleep
        • I will say that all work was performed to our expectations Jazz and Mohammad always very helpful and patient as we worked through internal challenges.  We have had a good relationship lasting many years with Connectis in support of our RightFax environment and anticipate this will continue for years to come.

          Wayne Rice, Manager Distributed Computing
          City of Kingston
        • “I’ve been working with Connectis Group for several years. I would describe them as informative, effective and detail-oriented. I have to say, and Jazz was great to work with. The extra attention and hand-holding is appreciated. It was quite pleasant working with a vendor that has skilled engineers and a solid game plan to get it done right smoothly.”

          Patrick Masters, IT Director
          Sykes
        • My staff worked closely with Niyaz Sheikh, Connectis’ VP of Security Services to both collect the information and present the detailed findings to our team.  Connectis was thorough and available for questions and will provide a re-validation once we’ve made our repairs.  We’re considering following Niyaz’s recommendation to perform an assessment quarterly going forward to ensure we’re protected.  I found the Connectis team to be responsive, accurate and supportive and I intend to work with them going forward and recommend them to others needing Cyber Security Services. Read More

          M. Wein, Vice President
          Marathon Watch Company Ltd.
        • It took a while to find a company that could really implement our document automation needs. We hooked up with Connectis, they’re specialists and took the time to understand our requirements on the first call and put together a license and services package that did the job.  I will definitely seek out their advice when I need them again.

          M. Khedir,Project Manager
          National Bank of Canada
        • “We interviewed 4 different companies. We chose Connectis Group because they’re familiar with the business app’s we use with RightFax. Connectis Group has the experienced staff and professionalism we were looking for. They maintained good communication, helped us understand the challenges and prepare for the impacts ahead of time. They understand we’re running a complex business and can’t have things going haywire with our users or technology.”

          Martin Parent, CFO and Executive VP, Finance
          National Bank of Canada
        • Thanks to you & your team for the great & professional support extended during the RightFax Fax over IP project & MFP integration with RightFax. It’s a pleasure to work with a firm that not only understands & manages our requests but also adds value through knowledge & experience.  I must say it’s nice to deal with a company that has such friendly support.

          G. Gao, RightFax Administrator
          Spicers Canada
        • Our dealings with Connectis have been professional, and it is clear from the output of their report that the team is comprised of security professionals with a comprehensive understanding of cyber security best practices. Read More

          D. Golstein, Director
          Global Mentoring Solutions
        • “Occasionally, I’ve techie suppliers who try to talk over my head, that turns me off. I purchased TeleForm data capture from Connectis Group and found their technical team down to earth and cooperative when serving their customers. Connectis Group is a professional company that provides first-rate technical support and good customer service. Some of my other providers should take a page out of Connectis’ book.”

          Serge Laberge, Strategy and Procurement
          National Defence and Canadian Forces
        • Now that TeleForm and LiquidOffice are working together, we’ve been able to transform our traditional paper intensive capture process to an automated electronic one.  Key information is automatically read from paper and electronic forms faster and more accurately than we could before, reducing cycle times by as much as 75%.  We’re pleased with Connectis’ implementation and support services and the software’s performance and scalability.

          Ann Guo, IT Administrator
          Ottawa Heart Research Institute
        • Connectis implemented a solution that automated the processing of delivery notices and invoicing.  We reduced data entry labor and saved lots of admin time, which we are now able to divert to more productive tasks and have substantial cash flow benefits.  The Proof of Delivery automation reduced the number of staff needed, saved us lots of admin time and reduced our risk exposure.

          Denis Dagenais, National Manager Route Accounting
          Parmalat Dairies

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        • Connectis Group
        • 600 Bowes Road, Unit 32, Vaughan, ON, Canada L4K 4A3
        • 905.695.2200
        • 905.695.0923
        • info@connectis.ca
        • https://www.connectis.ca/
        • Connectis.Group

        Recent Blogs

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        • Business Impacts of Hiring and Firing Employees
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        • Solutions & Services
          • Services
            • Services & Support
            • FaxCloud.biz
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            • Request Demo
          • Cyber Security & Compliance
            • Vulnerability Assessment
            • Penetration Testing
            • Network Security Architecture Review
            • Data Loss Prevention- DLP
            • Security Audit & GAP Assessment
            • Security Configuration Review
            • Physical & Data Center Security Assessment Services
            • PCI DSS ISO Compliance Validation
            • GRC Security Compliance Assessment
            • Cloud Security Assessment
            • Cyber Awareness
            • Cyber Attacks & Breaches
          • Document Automation
            • Document Management
            • Robotic Process Automation
            • Document Capture
            • Invoice Process Automation
            • e-Forms & Workflow Automation
            • Fax Servers
            • Scanners
          • Office Solutions
            • Carbonite Endpoint Data Protection
            • Microsoft 365 Business
            • Microsoft Azure
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            • FaxCloud.biz Login
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