Lets face it, who wants to manually key in forms data into your office back end system. “We’ve got staff for that”, we often hear. But for years there is an inexpensive, powerful alternative to this mundane error prone process – automated document capture. Are you still getting staff to manually key in your paper document data? Maybe these reasons will seem familiar – the cost of converting to electronic systems, lack of standards, and inconvenience.
Simply put, the time it takes your staff to manually key in hundreds or thousands of forms and document data into your office systems is a tedious, time consuming and error prone process. Instead of wasting money and employees’ time, use an automated forms capture system to reduce labour costs, save time and improve document processing speed and accuracy. Forms containing hand printed sections, check box fields, bar codes, and others are ideal for converting to an automated capture system requiring minimal staff interpretation. And surely employee efforts could be more productive elsewhere. And customers feel the pinch, too. A delay in the response time due to data processing inefficiency could impact customer satisfaction levels and possibly retention.
Connectis provides a comprehensive forms processing solution, 
By automating the creation of process-ready content from paper and electronic documents, 
When information is locked away in paper and electronic documents, it is virtually invisible to an organization. Not only does this represent a large, unquantifiable risk, it also blocks your ability to leverage a rich source of business information. Any organization that collects data on paper-based forms, surveys or applications on a regular basis can get a very high return on investment by automating the data entry with forms processing TeleForm software.
Surveys & Questionnaires processing is a process whereby the information entered into the data fields is converted into electronic form. This can be done manually or automatically, but the general process is that hard copy data is filled out by humans and then “captured” from their respective fields and entered into a database or other electronic format. The data is manually verified and validated and manually rekeyed into diverse database and statistics systems for analytics that play an important decision in taking policy decisions. In an automated form processing the process could be automated by using pre-defined templates and configurations. A template in this case, would be a map of the document, detailing where the data fields are located within the form or document. The automated process uses advanced technology to efficiently capture, classify and validate every kind of structured or semi-structured forms, of any size and from any source.
Forms and survey processing bridges the gap between incoming forms and surveys and the target information warehouse. In today’s fast-paced business environment, it’s important to be able to streamline critical business processes to improve client service, drive cost reduction and ensure compliance with policies. Nowhere is this challenge greater than for the wide range of document-driven survey projects that are conducted to service the needs of customers, suppliers and employees.
Paperwork in the Customer care industry falls into two main categories 1) Surveys 2) Questionnaires, most of which are received in Paper forms and are scanned to get a digital image. Document imaging technology represents one avenue for dealing with this paper more effectively, because it enables organizations to manage their paper documents with electronic processes. Of course, scanning a document and creating an image does not magically create an electronic data stream. Information from the image still needs to be extracted and fed into a database, so data-driven systems in areas like Statics, Analytics, BI and ERP can make sense of the documents. Until documents are captured and their content is understood, the organization is unable to take action.
The process of converting a hand-printed paper form to live-data that you can use is as follows:
