Work Orders are used to identify, plan, schedule, execute and track the work that’s performed at locations and/or on assets and systems throughout your customer base. However handling numerous requests with differing levels of urgency, while managing customers expectations can be an administrative headache.
Rules can be defined to meet the organization’s industry requirements. For example, work orders can be routed based on level of authorization, expertise, and required resources. Routine work orders could be dispatched instantly, while urgent requests requiring approval are sent for immediate review. Users could submit requests with pictures and facilities personnel can enter work orders on the fly, identify the status of parts and be notified of urgent issues. All of which can be captured to SQL and a document management system for you to perform additional analysis. Having the ability to review and approve pending requests from desktop and mobile devices improves the efficiency of the entire process.
Connectis can help improve the management of the entire work order process. Our web based LiquidOffice – business process management solution can enable you eliminate the time consuming manual processing of field service forms that will help increase efficiency and accuracy, and make a technicians administrative jobs easier. Every step of the work order process can be automated, from requests, to approvals, scheduling, work order issuance, and completion.